Create a mobile help desk right within your app and allow users to easily get customer support
Provide helpful self-service FAQs, and quickly solve customer issues through in-app chat messaging
Data & Insights
Surface valuable user profile and app event data to your support team to expedite issue resolution
DELIVER EXCEPTIONAL IN-APP SUPPORT
A COMPLETE MOBILE HELPDESK SOLUTION
• Quickly respond and resolve customer inquiries with in-app chat and push notifications – no emails required!
• Self-service customer FAQs & knowledge base designed for mobile – not for the desktop.
• No seat pricing! Unlimited agents, apps & tickets, so your entire team can understand the voice of the customer.
SEGMENT, UNDERSTAND AND PRIORITIZE YOUR TOP USERS
DATA-POWERED SOFTWARE FOR A BETTER CX
• Deliver differentiated experiences by segmenting users based on lifetime value.
• Customer Chronicle™ gives you an interactive view of how each user is engaging with your app, helping your team resolve issues, drive product development, and gain insights on user behavior, buying patterns and customer history.
DELIGHT YOUR USERS WITH REAL-TIME REWARDS
DELIVERED STRAIGHT INTO USERS’ ACCOUNTS
• Thank users for their continued loyalty and keep them engaged.
• Instantly grant rewards to appease users after a challenging issue – win them back.
• Easily send in-app currency, virtual items, credits and more in a snap!
SIMPLE SDK INTEGRATION
INTEGRATE IN MINUTES, NOT DAYS
• Integrates seamlessly with Android and iOS apps through a lightweight SDK.
• Fully customize the look and feel of your mobile app help desk to complement your app.
• Support for Unity.
Have questions about UserCare, or want to see a demo? Contact us below!